We value our customers at Beautorium and we want to do everything
in our power to make your shopping experience both pleasurable
There are 3 points of contact by e-mail which you can use, depending on the nature of your communication. We do our best to answer you within 36 hours or less.
For Help and Advice:
If you have any questions about our products or are seeking advice
or information about something, please email us at email@example.com.
We will give you prompt, unbiased advice to help solve your query.
For Customer Service:
If you are having any kind of problem using our website, or have questions regarding your order or shipment, please contact us at firstname.lastname@example.org
and we will investigate your problem and help resolve it. Simple as that.
For Everything Else:
To contact us for any other reason, please email us at email@example.com
We always love to get feedback on our website, our packaging and our
service standards. Please feel free to let us know what you think, what
you like and where you might like to see changes.
To Talk to Someone:
You can call us free on 1-800 272 0546
If you would prefer to contact us by mail, you can write to us at:
7804-C Fairview Rd
Charlotte NC 28226
Lowest Prices - Guaranteed...!
beautorium is pleased to guarantee lowest prices on all of our products.
If you you have purchased from us and see the item cheaper elsewhere
on an established US website just let us know and we will refund the difference
to you immediately.
If you are considering a purchase and see it cheaper elsewhere on a US website, let
us know and we will match the price.
All prices are shown in US Dollars.
We accept Visa, MasterCard, American Express and Discover Cards. All payments go through our secure servers which you will be able to identify by the prefix https at the
front of the URL.
Promotional Discounts and Coupons
From time to time Beautorium may offer promotional discounts in the
form of coupons. Please note that only one coupon may be used against
any single order. If the coupon has a $ value, it must be used in one
go. Any portion of the coupon not spent will be lost.
Coupons may not be applied against products that are already price reduced on our website.
Each coupon code may only be used once by each customer unless otherwise
stated. Should a discount coupon be inadvertently used more than once,
the customer will be contacted to ensure the order is still required
at full price, and a credit card adjustment made.
In order for all customers to benefit from the occasional discounts
that we will offer from time to time, there is a maximum limit of 2
of any item that may be purchased using any given coupon code. This
limit applies even if multiple orders are created. Customers ordering
over that limit will have their orders cancelled and will be asked to
re-order within those limitations.
Out of Stock Items
We keep an up to the minute inventory of our stock and we endeavor to
keep all items in stock. However if you order an item that is out of
stock we will take one of two courses of action. If the item is due
to arrive within 2 business days, we will hold back your order and send
it when we have the item in stock. If it is due to arrive beyond 2 business
days, we will send out the balance of your order and then send the additional
item to you when it is in stock, by USPS Priority Mail at our expense.
Your credit card will be charged for the full order at the time of your
purchase. Should you not want the order to be processed in this way,
please contact customer service and we will arrange to cancel the outstanding
item and credit your account.
Customer placing orders outside of North Carolina do not pay Sales Tax. Customers inside of North Carolina pay Sales Tax of 7.25% on all orders.
The first thing to remember is that US shipping is FREE when you spend
$100 or more. If you are spending below $100, you have a choice of UPS
services or USPS Priority Mail.
Orders that qualify for free shipping may be sent by either UPS Ground,
USPS Priority Mail or USPS First Class at our discretion dependent on weight and destination. If you would like to upgrade the shipping of
an order that qualifies for free shipping, please contact customer service on
1-800 272 0546
Shipping to Canada is also available - see International Shipping,
UPS Ground will deliver to you within 1 to 6 days from when your order
was completed, depending on your location.A detailed tracking number
is provided.Please note that UPS will not deliver to PO Box addresses.
USPS Priority Mail will normally be delivered in 2-3 business days.
You will receive a delivery confirmation number that you can check online.
All orders will be completed within 48hrs from receipt, Monday to
Friday. Orders received on Saturday & Sunday will be processed on Monday.
See the map below for UPS delivery times to your US location.
We welcome orders from our overseas customers. We have some restrictions
placed by some suppliers on countries from which we may take orders.Please see the note on Restrictions below.
For orders outside the US and Canada, The United States Postal Service Priority International service will be used, with a typical delivery time of 6 to 10 days.
Canada shipping can take between 4 and 12 days depending on location.
Your shipping cost is calculated during the checkout process so you will know exactly what your order will cost you.
For orders delivered to non-US destinations, please note you may be charged
duties and/or taxes by your local postal service and/or government
for your order as it is coming from outside of your country. Any
duties and/or taxes charged by your postal service and/or government
are the sole responsibility of the recipient.
International orders may be subject to delays at the customs
offices in the destination country. We accept no responsibility
for any delays to international orders. We accept responsibility
for all orders up to the departure point from the USA. After that
we will assist in every possible way should there be an issue
with your order delivery, however the final responsibility remains
with the purchaser.
100% Satisfaction Guaranteed
We want you to be entirely delighted with your purchases from Beautorium.
If, for any reason, you are not delighted with your purchase, we will
refund your credit card with the cost of the product as long as you
return it to us within 60 days of purchase. Simply e-mail our customer
services team and you will be given return authorization by e-mail.
Enclose the product you wish to return with the authorization slip and
send it to the address we will provide you with.
We will credit your account with the cost of the product in full.
Currently we are unable to accept orders for John Masters Organics products
from customers in the following countries: Belgium, Bosnia & Herzegovina,
Croatia, Denmark, Estonia, Finland, Ireland, Latvia, Lithuania, Norway,
Serbia & Montenegro, Slovenia, Sweden, UK, Australia, Hong Kong, Japan,
New Zealand, Canada, Dominican Republic. If John Masters Items are ordered
from customers in these countries, the order will be canceled and the
customer contacted by e-mail. We regret this limitation of our service
but hope you will understand.
All content on this Web site is the exclusive property of Beautorium and protected by U.S. and international copyright laws. Any use of materials on this Web site -
including modification, distribution, republishing, transmission or display, without the prior written permission of Beautorium is strictly prohibited. We are happy to share
content on condition of proper accreditation and web link. Please ask if you would like to share any of our property.
All material and information presented by Beautorium is intended to be used for educational or informational purposes only. Your use of this Web site is subject to
these terms and conditions. The statements made about products have not been evaluated by the U.S. Food and Drug Administration and the results reported, if any, may not
necessarily occur in all individuals. The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease. Use of this Web site is not
meant to serve as a substitute for professional medical advice: this Web site is solely an online store for natural and organic beauty and personal care products. Please
consult with your own physician or health care practitioner regarding the use of any goods, products or information received from this Web site before using or relying on
them. Your physician or health care practitioner should address any and all medical questions, concerns and decisions regarding the possible treatment of
any medical condition. Beautorium does not give or intend to give any answers to medical related questions and this Web site does not replace any medical professional or
medical resource. Beautorium does not represent itself as a physician nor is this implied. No prescription medications or medical treatments are intentionally provided on this
Web site. IF YOU ARE IN NEED OF MEDICAL ATTENTION, CALL 911 OR YOUR PHYSICIAN IMMEDIATELY.
Beautorium is providing this site and its contents on an "as-is" basis and makes no representations or warranties of any kind, express or implied, with respect to the
operation of this site, the information, content, materials or products, included on this site. To the fullest extent permitted by law, Beautorium disclaims all such
representations and warranties, including for example warranties of merchantability and fitness for a particular purpose. In addition, Beautorium does not represent or warrant
that the information accessible via this site is accurate, complete or current. Price and availability information is subject to change without notice.
Beautorium will not be liable for any damages of any kind arising
out of or in connection with the use of this web site or any products
that it offers or has offered for sale. This is a comprehensive
limitation of liability that applies to all damages of any kind,
including but not limited to direct, indirect, incidental, punitive
or consequential damages, loss of data, income or profit, loss
of or damage to property and claims of third parties.
This site is created and controlled by Beautorium in the State of North Carolina, U.S.A. As such, the laws of the State of North Carolina will govern these disclaimers, terms
and conditions, without giving effect to any principles of conflicts of laws. Beautorium reserves the right to make changes to its Web site and these disclaimers, terms and
conditions at any time.
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