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Customer Service

We value our customers at Beautorium and we want to do everything in our power to make your shopping experience both pleasurable and efficient.

There are 3 points of contact by e-mail which you can use, depending on the nature of your communication. We do our best to answer you within 36 hours or less.

For Help and Advice:
If you have any questions about our products or are seeking advice or information about something, please email us at advice@beautorium.com. We will give you prompt, unbiased advice to help solve your query.

For Customer Service:
If you are having any kind of problem using our website, or have questions regarding your order or shipment, please contact us at customercare@beautorium.com and we will investigate your problem and help resolve it. Simple as that.

For Everything Else:
To contact us for any other reason, please email us at info@beautorium.com
We always love to get feedback on our website, our packaging and our service standards. Please feel free to let us know what you think, what you like and where you might like to see changes.

Payment Methods
All prices are shown in US Dollars. We accept Visa, MasterCard, American Express and Discover Cards. All payments go through our secure servers which you will be able to identify by the prefix https at the front of the URL.

Promotional Discounts, Coupons and Free Gifts
From time to time Beautorium may offer promotional discounts in the form of coupons. Please note that only one coupon may be used against any single order. If the coupon has a $ value, it must be used in one go. Any portion of the coupon not spent will be lost.

Each coupon code may only be used once by each customer unless otherwise stated.

From time to time we will offer free gifts with purchases of a certain brand's products over a set $ value. Those offers will always be only available while stocks last. The Free Gift will always show in your basket if it is still available.

Sales Taxes
Customer placing orders outside of North Carolina do not pay Sales Tax. Customers inside of North Carolina pay Sales Tax of 7.25% on all orders.


The first thing to remember is that US shipping is FREE when you spend $100 or more. If you are spending below $100, you have a choice of UPS services or USPS Priority Mail.

Orders that qualify for free shipping may be sent by either UPS Ground, USPS Priority Mail or USPS First Class at our discretion dependent on weight and destination. If you would like to upgrade the shipping of an order that qualifies for free shipping, please email customer service at customerservice@beautorium.com

Shipping to Canada is also available - see International Shipping, below.

UPS Ground will deliver to you within 1 to 6 days from when your order was completed, depending on your location.A detailed tracking number is provided.Please note that UPS will not deliver to PO Box addresses.

USPS Priority Mail will normally be delivered in 2-3 business days. You will receive a delivery confirmation number that you can check online.

All orders will be completed within 48hrs from receipt, Monday to Friday. Orders received on Saturday & Sunday will be processed on Monday.

See the map below for UPS delivery times to your US location.

US Time in Transit Map

International Shipping
We welcome orders from our overseas customers. We have some restrictions placed by some suppliers on countries from which we may take orders.Please see the note on Restrictions below.

For orders outside the US and Canada, The United States Postal Service Priority International service will be used, with a typical delivery time of 6 to 10 days.

Canada shipping can take between 4 and 12 days depending on location.

Your shipping cost is calculated during the checkout process so you will know exactly what your order will cost you.

For orders delivered to non-US destinations, please note you may be charged duties and/or taxes by your local postal service and/or government for your order as it is coming from outside of your country. Any duties and/or taxes charged by your postal service and/or government are the sole responsibility of the recipient.

International orders may be subject to delays at the customs offices in the destination country. We accept no responsibility for any delays to international orders. We accept responsibility for all orders up to the departure point from the USA. After that we will assist in every possible way should there be an issue with your order delivery, however the final responsibility remains with the purchaser.

100% Satisfaction Guaranteed
We want you to be entirely delighted with your purchases from Beautorium.

If, for any reason, you are not delighted with your purchase, we will refund your credit card with the cost of the product as long as you return it to us within 30 days of purchase. Simply e-mail our customer services team and you will be given return authorization by e-mail. Enclose the product you wish to return with the authorization slip and send it to the address we will provide you with.

We will credit your account with the cost of the product in full.

Legal Disclaimer
All content on this Web site is the exclusive property of Beautorium and protected by U.S. and international copyright laws. Any use of materials on this Web site - including modification, distribution, republishing, transmission or display, without the prior written permission of Beautorium is strictly prohibited. We are happy to share content on condition of proper accreditation and web link. Please ask if you would like to share any of our property.

All material and information presented by Beautorium is intended to be used for educational or informational purposes only. Your use of this Web site is subject to these terms and conditions. The statements made about products have not been evaluated by the U.S. Food and Drug Administration and the results reported, if any, may not necessarily occur in all individuals. The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease. Use of this Web site is not meant to serve as a substitute for professional medical advice: this Web site is solely an online store for natural and organic beauty and personal care products. Please consult with your own physician or health care practitioner regarding the use of any goods, products or information received from this Web site before using or relying on them. Your physician or health care practitioner should address any and all medical questions, concerns and decisions regarding the possible treatment of any medical condition. Beautorium does not give or intend to give any answers to medical related questions and this Web site does not replace any medical professional or medical resource. Beautorium does not represent itself as a physician nor is this implied. No prescription medications or medical treatments are intentionally provided on this Web site. IF YOU ARE IN NEED OF MEDICAL ATTENTION, CALL 911 OR YOUR PHYSICIAN IMMEDIATELY.

Beautorium is providing this site and its contents on an "as-is" basis and makes no representations or warranties of any kind, express or implied, with respect to the operation of this site, the information, content, materials or products, included on this site. To the fullest extent permitted by law, Beautorium disclaims all such representations and warranties, including for example warranties of merchantability and fitness for a particular purpose. In addition, Beautorium does not represent or warrant that the information accessible via this site is accurate, complete or current. Price and availability information is subject to change without notice.

Beautorium will not be liable for any damages of any kind arising out of or in connection with the use of this web site or any products that it offers or has offered for sale. This is a comprehensive limitation of liability that applies to all damages of any kind, including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Applicable Law
This site is created and controlled by Beautorium in the State of North Carolina, U.S.A. As such, the laws of the State of North Carolina will govern these disclaimers, terms and conditions, without giving effect to any principles of conflicts of laws. Beautorium reserves the right to make changes to its Web site and these disclaimers, terms and conditions at any time.

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